Frequently Asked Questions
Everything you need to know about our handcrafted home textiles.
What materials are used in your needlepoint cushions?
Our cushions are hand-stitched using 100% premium wool yarn on cotton canvas, featuring a velvet backing and a hidden zipper for a luxurious finish.
How long does shipping take for made-to-order items?
Custom or made-to-order needlepoint pieces typically ship within 4 to 6 weeks, as each item is meticulously hand-crafted by our artisans.
Can I return a personalized needlepoint product?
While we accept returns on standard inventory within 30 days, personalized or custom-designed needlepoint items are final sale and cannot be returned.
How should I clean and care for my needlepoint home decor?
We recommend professional dry cleaning only for needlepoint items. For light maintenance, you can gently vacuum with a brush attachment to remove dust.
Do you offer international shipping?
Yes, we ship our home collection worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
Are the colors shown on the website accurate?
We strive to display our wool dyes as accurately as possible; however, due to monitor settings and the nature of hand-dyed wool, slight color variations may occur.