Returns & Exchanges
At Needlepoint, we want you to be completely satisfied with your home decor and textile purchases. If your item isn't the perfect fit for your space, we offer a 30-day window for returns and exchanges on all eligible products.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing